Frequently Asked Questions

How Can I Make a Reservation?

You can make a reservation on our website or call or text +90 242 514 13 10 to make your reservation.

How Can I Find You at The Airport?

We will send you the airport pick-up information one day before the transfer date. Our attendant will be waiting for you with an orange signboard with the B2 Transfer logo.

What Will I Do If I Cannot Find The Attendant at The Airport?

If you cannot find our attendant, you can contact us immediately by calling +90 242 514 13 10.

Will I Pay Any Other Fees Other Than The Fee?

For bookings made through our website or over the phone, you will not pay more than the stated fee. The extra fee will only apply if you make changes to your reservation. Our transfer prices include airport pick-up, parking, bridge and highway tolls.

What Should I Do If My Flight is Delayed?

We track your flight from your flight number attached to your booking, so you don't need to worry in case of a delay.

Are There Child Seats in Your Vehicles? 

In our VIP vehicles, child seats are available upon request. If you specify your need for a child seat when booking, a seat suitable for your child's age will be provided. Strollers, child seats and booster seats are also available for babies during the transfer.

Is There Air Conditioning in Your Vehicles?

All our vehicles have air conditioning.

When Can I Make a Reservation?

You can book online via our website up to 24 hours before your transfer. If there is a shorter time left, please contact us by phone; depending on availability, you may be able to book up to 1 hour in advance.

What Do You Do For Cancellations Close To The Transfer Time?

To cancel your reservation, you can contact us by phone or e-mail at least 24 hours before your flight. Less than 24 hours before your flight, the transfer fee is not refundable.

Is It Possible To Reach You at The Airport?

Yes, you can reach us 24/7. 

Which Terminal Will I Be Dropped Off At on My Return?

We will check which terminal you will be dropped off at based on your flight number specified in your return reservation and our captains will deliver you to the correct terminal.

How Much Should I Tip?

Tipping depends on your level of satisfaction and the quality of service you receive; there is no obligation.

Can I Pay By Credit Card?

Yes, you can make your payments by credit card.

Is It Safe To Pay By Credit Card?

When you create a reservation, the payment link is automatically sent to you via SMS and e-mail. When paying by credit card, the 3D secure payment system is used, so your transactions are completely secure.

How Much Luggage Allowance Do I Have?

In shared vehicles, each guest is entitled to 1 suitcase. In private vehicles, the luggage capacity is specified; you are entitled to as many suitcases as the vehicle capacity. If you have more than the capacity, you should choose a larger vehicle model. If you have special sized suitcases, please specify in advance.

Do You Accept Pets?

Yes, we can transfer your pets in our VIP vehicles provided they are in a carrying bag. Please specify that you will carry a pet at the time of booking.

I Can't Find The Address On Your Website, What Should I Do?

You can add your location at the time of booking or contact us to create a reservation.

How Many Hours in Advance Can I Make a Reservation?

You can book online on our website up to 24 hours before your transfer. If there is a shorter time left, please contact us by phone; depending on availability, you may be able to book up to 1 hour in advance.

How Can I Cancel My Reservation?

As per our cancellation policy, cancellations made up to 12 hours before the transfer time are free of charge. Cancellations made close to the transfer time will not be refunded.

I Will Be Late For My Transfer, What Should I Do?

If you think you will be late, please contact us immediately.

I Forgot Something in The Vehicle, What Should I Do?

Our company is not responsible for forgotten luggage and personal belongings. However, your driver will deliver the forgotten items to the office. In this case, you can pick up your belongings from our office. If you want them to be brought to your hotel, there is an extra charge.

Should I Write Down The Time Of Landing Or The Time I Will Be At The Terminal Exit?

When making a reservation, it is sufficient to specify your flight landing time and flight number. After your flight lands, our vehicle has a 45-minute waiting time. Our team follows the flight.

Is Wi-Fi Available in Vehicles?

Unfortunately, there is no Wi-Fi service in our vehicles.

Is It Possible To Charge a Phone in a Car?

Unfortunately, there is no phone charger in our vehicles.

Can I Be Sure You Will Pick Me Up at The Airport?

We will carry out your transfer unless you cancel your reservation. We are one of the leading and reliable airport transfer companies in the Antalya region, so we will definitely meet you at the airport.

I Cannot Find My Destination Address On Your Website, What Can I Do? 

If you cannot find your destination address on our website, you can complete your reservation by selecting the nearest hotel or city name and writing the detailed address in the “note” section. 

What Should I Do If I Cannot Find My Driver At The Meeting Point For Vip Reservation?

If you cannot find your driver at the airport, please contact us immediately. If within 30 minutes your driver does not show up, we will arrange an alternative vehicle or refund your payment.

What Information Do I Need For Booking? 

For booking, please send us your flight ticket, the name of your destination, the number of people and the date.