İstanbul Airport Transfer Welcome

As Bizim Transfer, we meticulously plan every detail for you to have a safe, comfortable and timely transfer experience from the moment you land at Istanbul Airport. Below you can find answers to the most frequently asked questions about your transfer process at Istanbul Airport.

🚩 How Can You Find Our Transfer Team at the Airport?

After collecting your luggage, when you exit the exit gate of the arrival terminal, you will reach the reception area. At this point, our staff will be waiting for you with a signboard reading “Guide01”. Our signboard is kept in such a way that it can be easily recognized in the crowd. After confirming your name, our staff will direct you to your transfer vehicle.

✈️ How do I get to the Transfer Point after I get off the plane?

After getting off the plane, after collecting your luggage, head towards the passenger exit gate of the arrival terminal. When you step out of the exit gate, your transfer process starts in the reception area.

📍 Where will you be Met at the Terminal?

Our staff will be waiting for you in the reception area immediately after you exit the passenger exit gate on the arrival floor of Istanbul Airport. The same procedure applies regardless of domestic or international flights.

📸 How Can You Recognize Our Transfer Staff? 

Our transfer staff are corporate dressed, friendly and experienced. They will ask for confirmation by asking your name and direct you to the right vehicle. If you are not sure, you can verify by telling your name to our staff.

❓ What to do when you approach the pick-up point?

In order for your transfer to go smoothly, it is important to follow some steps when you arrive at the pick-up point:

• Find our Guide01 sign. This sign will be in the hands of our greeter and will ensure that you meet the right person.
• Introduce yourself. You will need to confirm your reservation by telling your first and last name to our attendant.
• The greeter will not give you directions without recognizing you. Therefore, you cannot transfer to the vehicle without introducing yourself. 

                                                            
By following these steps, you can spend the first minutes of your transfer process safely and comfortably.

🎥 How the Welcome Process Works?

The transfer pick-up process at Istanbul Airport is quite simple and can be completed in a few steps. You can quickly reach your vehicle by following the steps below:

• After getting off the plane, collect your luggage.
• Exit through the passenger exit gate.
• Our staff will meet you at the reception area.
• Identity verification is done.
• Your belongings are carried to the vehicle.
• Your transfer begins.

Thanks to this simple and systematic process, you can safely reach your transfer vehicle without any confusion.

🗺️ From Which Terminal Are You Welcomed? 

At Istanbul Airport, we welcome passengers arriving from both domestic and international flights at the arrival terminal. Our staff will be waiting for you at the right place according to your flight information.

📱 How Can I Contact the Transfer Agent?

You can reach our transfer representative by calling the number sent to you after booking. You can also get support from our 24/7 active customer support line at any time.

❗ What Should you Pay Attention to During the Pick-up?

In order for your transfer service to run smoothly, it will be useful to pay attention to some small but important details at the pick-up stage:

• Ask for confirmation of identity from the person who meets you by name.
• Make sure your belongings are complete.
• If you have a special request, tell our staff.
• Get help from our support line in case of any confusion.

When you pay attention to these steps, your transfer process will be completed safely and comfortably.